Privacy Policy

Sovnear Private Estate ("Sovnear", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sovnear.com or contact us to enquire about our services.

By submitting an enquiry or using our website, you agree to the practices described in this policy. If you do not agree, please do not submit your personal information.

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1. Information We Collect

We collect information you voluntarily provide to us, which may include:

• Your full name and the names of guests or partners where relevant
• Email address and phone number (including WhatsApp)
• The type and approximate date of your event or visit
• The number of guests attending
• Any additional details you share in your enquiry message

We also collect limited technical data automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is used solely for improving the website experience.

2. How We Use Your Information

Your information is used exclusively to:

• Respond to your enquiry personally within 24 hours
• Plan and coordinate your event, visit, or experience at Sovnear
• Send you relevant information about availability and packages
• Improve our website and the quality of our services
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling.

3. Confidentiality — Our Core Commitment

Sovnear is built on complete privacy — for your event and for your personal information. We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. Ever.

Your event details, guest lists, dates, and personal circumstances shared with us are treated with the same discretion we extend to every celebration held at the estate.

4. Information Sharing

We share your information only in the following limited circumstances:

• Service providers: Trusted vendors (caterers, decorators, photographers) who are engaged as part of your event, and who are bound by confidentiality obligations.
• Legal requirements: Where required by applicable Indian law or a court order.
• Business transfer: In the unlikely event of a change in ownership of Sovnear, your data would transfer under the same privacy protections.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Enquiry information from prospective clients who do not book is typically deleted within 12 months.

6. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience. These are small text files placed on your device that help us understand how visitors use the site. You can disable cookies in your browser settings, though this may affect some functionality.

We may use privacy-respecting analytics tools that do not track individuals or share data with advertising networks.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us using the details below.

8. Security

We take reasonable administrative and technical measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Kerala, India.